Privacy Policy

At Auralie, your privacy matters. This policy outlines how we collect, use, and protect your information when you shop with us at auralie.com.

 

1. What We Collect

When you shop or interact with us, we may collect:

• Personal Information: name, email, shipping/billing address, phone number, and payment details.

• Order History: what you bought, when you bought it, and how much it cost.

• Device Info & Analytics: IP address, browser type, pages viewed, time spent — all standard stuff to make the site work better.

We only collect what we need to process your order, provide support, improve your experience, and keep things running smoothly.

 

2. How We Use Your Info

We use your data to:

• Fulfill and deliver your orders

• Send order confirmations, shipping updates, and customer support replies

• Email you about new drops, promotions, or other Auralie news (only if you opted in)

• Improve our website and user experience with analytics

No spam. No nonsense. And definitely no selling your info to shady third parties.

 

3. Third-Party Services

We may use trusted third-party platforms (like Shopify, payment gateways, shipping couriers, and email marketing tools). They only get the info they need to do their jobs — nothing more.

Analytics tools (e.g., Google Analytics or Meta Pixel) help us understand traffic patterns but don’t personally identify you.

 

4. Your Rights

Depending on where you live (hello EU & California), you have the right to:

• Access your data

• Correct or delete your data

• Opt out of marketing emails at any time

• Request we stop using your data (within legal limits)

To request any of the above, just email us at concierge@auralie.com.

 

5. Cookies

We use cookies (not the chewy kind, sadly) to keep the website functional, remember what’s in your cart, and understand how you use the site.

You can disable cookies in your browser at any time — just know it may affect your shopping experience.

 

6. Data Security

We take security seriously and use industry-standard safeguards to protect your personal data. But no system is 100% foolproof — shop smart and don’t reuse weak passwords.

 

7. Children’s Privacy

Auralie is not intended for users under 13. We do not knowingly collect personal info from children. If we learn that we’ve done so, we’ll delete it immediately.

 

8. Changes to This Policy

We might update this policy from time to time. If we make major changes, we’ll let you know via the site or email.

 

9. Contact Us

Questions? Concerns? Want to delete your info or send us love letters?

Email us at concierge@auralie.com